Refund policy

Returns & Exchange Policy

At Tarz & Taana, our pieces are thoughtfully curated and prepared once an order is placed. For this reason, we do not accept returns or cancellations due to a change of mind.

Size Exchanges

Size exchanges are available for eligible ready-to-wear pieces, subject to availability.

To request a size exchange:

  • Write to us at tarztaana.support@gmail.com within 48 hours of receiving your order.
  • The garment must be unused, unworn and unwashed, with all original tags and packaging intact.
  • Please include clear photographs of the garment and a continuous opening/unboxing video of the parcel with your email.
  • The requested replacement size will be subject to availability.
  • If the required size is unavailable, store credit will be issued instead.
  • Store credit is valid for 6 months from the date of issue.

Return Shipping

All approved size exchanges must be shipped back to us by the customer.

The return shipping cost is borne by the customer. Please keep our team informed of the return shipment and share the tracking details with us by email.

Made-to-Order & Made-to-Stitch Pieces

Made-to-order and made-to-stitch pieces are prepared specifically for you and therefore are not eligible for return, exchange or refund.

Please review the measurements and specifications carefully before confirming your order.

Damaged Products

We take great care in packing every order. In the unlikely event that your parcel or garment arrives damaged, please contact us within 48 hours of delivery.

A continuous opening/unboxing video of the parcel is mandatory for us to assess and process a damage-related request.

Please email the video, along with photographs and your order details, to tarztaana.support@gmail.com

Requests without an opening/unboxing video may not be eligible for consideration.

No Change-of-Mind Returns

We do not accept returns simply because you have changed your mind, ordered the wrong style, or no longer wish to keep the piece.

We therefore encourage you to review the product details, size chart and measurements carefully before placing your order.

Store Credit

Where store credit is applicable, it will be issued within 7–10 business days of written confirmation.

Store credit is valid for 6 months from the date of issue and cannot be exchanged for cash.

Cancellation Policy

Once an order has been placed and payment has been successfully completed, it cannot be cancelled or modified at any stage, including after dispatch.

We request you to carefully review your size, measurements, product selection and delivery details before confirming your order.