Frequently Asked Questions

We accept major credit and debit cards, UPI and net banking.

Once an order has been placed and payment has been completed, we are unable to cancel or modify it. Please double-check your product selection, size, measurements and delivery address before confirming your order.

Please refer to the size chart provided on each product page before placing your order. If you are between sizes or need help choosing, write to us at support.tarztaana@gmail.com with your measurements and our team will be happy to assist.

Size exchanges are available on eligible ready-to-wear pieces, subject to availability.

Please email us within 48 hours of receiving your parcel. The piece must be unused, unworn and unwashed, with its original tags intact.

Please refer to our Returns & Exchange Policy for complete details.

No. Since our pieces are thoughtfully curated and prepared after an order is placed, we do not accept returns due to a change of mind.

No. Made-to-order and made-to-stitch pieces are prepared specifically for you and are therefore non-returnable, non-exchangeable and non-refundable.

Orders are generally processed and dispatched within 7–10 days of order confirmation.

Made-to-order, heavily embellished or hand-finished pieces may require additional processing time.

Once your order is dispatched, tracking details will be shared with you.

Some of our pieces require additional hand-finishing, embellishment or made-to-order preparation. These pieces may therefore take slightly longer than our regular styles.

Any specific processing timeline will be mentioned on the relevant product page wherever applicable.

Yes. Shipping is complimentary across India.

Please contact us within 48 hours of delivery and share a continuous opening/unboxing video of the parcel along with photographs.

The opening video is mandatory for us to assess a damage-related request.

Please email the details to support.tarztaana@gmail.com.

We make every effort to photograph our pieces as accurately as possible. However, slight variations in colour may occur due to lighting, photography and individual screen settings.

If the required size is unavailable, we will issue store credit valid for 6 months from the date of issue.

Once your request has been reviewed and approved, applicable store credit will generally be issued within 7–10 business days of written confirmation.

Our customer support team is available Monday–Friday, 9:00 AM–5:00 PM IST.

Email: support.tarztaana@gmail.com

WhatsApp: +91 9449830876

Phone: +91 9449830876